Refund policy

At GarlicPro you buy with peace of mind. 30-day money-back guarantee: if you are not satisfied, email support@getgarlicpro.com and we will arrange a return or a refund. This commercial guarantee is in addition to your statutory rights and does not replace them.

Right of withdrawal (EU)

You have 14 calendar days from receiving the product to withdraw from the contract without giving any reason (Directive 2011/83/EU, and Spanish Royal Legislative Decree 1/2007, arts. 102-108).

How to exercise it: simply tell us your decision in an unequivocal statement — by email to support@getgarlicpro.com — before the deadline expires. You may use the model form below, though you are not obliged to.

Consequences: we will reimburse all payments received from you, including standard delivery costs, without undue delay and no later than 14 calendar days from the day we are informed of your decision. The refund is made using the same payment method you used, at no cost to you. We may withhold the refund until we have received the goods back, or until you supply evidence of having sent them.

You must send the goods back without undue delay and in any event within 14 calendar days of communicating your withdrawal. You bear the direct cost of returning the goods, unless the product is defective or not what you ordered. You are only liable for any diminished value resulting from handling other than what is necessary to establish the nature and functioning of the product.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To GarlicPro — support@getgarlicpro.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:
_______________________________________________

Ordered on: ____________    Received on: ____________

Order number: ____________

Name of consumer(s):
_______________________________________________

Address of consumer(s):
_______________________________________________

Signature of consumer(s) (only if this form is notified on paper):
_______________________________________________

Date: ____________

Faulty products

If the product arrives damaged or does not work, email us a photo and we will fix it at no cost to you: replacement or full refund, return shipping included. You also have the 3-year statutory guarantee of conformity from delivery.

Refund timing

Once we receive the return (or proof of postage), we process the refund within 14 calendar days at the latest. Depending on your bank, the credit may take a further 5-10 business days to appear.